1. Purchase Orders received from the customer as a result of quotations issued by Niro Ceramic Sales and Services (M) Sdn Bhd (NCSS) will only be valid upon the issuance of a corresponding Sales Order by NCSS. 
2. The price validity is 12 months from the Sales Order date. The quoted price applies solely to the specific order and does not apply to any other orders. 
3. The Purchase Order must indicate the delivery need-by period (from month/year to month/year). Without a specified delivery need-by period, the Purchase Order will not be considered valid, and NCSS will not be held responsible for stock availability or price validity. 
4. A minimum production lead time of 8–12 weeks is required from the confirmed delivery date. 
5. A minimum written notice of 12 weeks must be provided to NCSS for any changes to the delivery schedule, specifically for those unproduced orders. No amendments to the delivery schedule will be allowed for those orders that have already been planned or produced by NCSS. 
6. If the actual delivery period, based on the customer’s instructions, is earlier or later than the stated delivery need-by period, NCSS reserves the right to revise the price and delivery timeline. In such cases, NCSS will issue a new quotation, to be followed by a new Purchase Order. The existing Purchase Order will be deemed cancelled. 
7. All prices quoted are based on full trailer-load delivery and do not include unloading services. Any special delivery arrangements requested by the customer will be subject to additional transportation charges. 
8. Free storage of up to a maximum of 2 months is provided for stocks ready for delivery according to the customer’s delivery schedule. Any undelivered goods after this period will incur warehouse storage charges at RM1.00/m² per month. Alternatively, undelivered stock may be released to other customers after the 2-month free storage period. These orders will then be subject to the standard NIRO production lead time of a minimum of 12 weeks or more, depending on NIRO’s production capacity. For sanitary products, storage charges will be 3% of the Purchase Order value or undelivered outstanding order value.  
9. Purchase Orders from customers and NCSS Sales Orders are legally binding documents. If cancelled by the purchaser, a penalty charge of 30% based on the cancellation value will apply. Goods sold and delivered are non-returnable and non-exchangeable. The customer is deemed to have accepted all terms and conditions upon receipt of the Sales Order 
10. Product Warranty. NCSS warrants that all products supplied under this Sales Order are free from manufacturing defects and conform to relevant product standards (e.g. MS ISO 13006 for tiles). This warranty applies strictly to manufacturing defects only and does not cover damages resulting from improper installation, handling, or site conditions. 

The warranty period may vary depending on the product type and brand and is subject to the terms published on the respective brand websites. 

To activate the warranty, the purchaser must, within 14 days from the invoice date: 

• * Complete the warranty registration form on the relevant product website; and 
• * Submit a scanned copy of the invoice together with proof of payment. 

All claims must be submitted in writing within the applicable warranty period, accompanied by supporting documents and photographs. NCSS reserves the right to inspect the product and/or site before validating any claim. 

This warranty does not cover natural variations in tonality, shade, size, or surface texture that are inherent to porcelain tiles and engineered stone products. 

11. The construction, validity and performance of these terms and conditions shall be governed by the laws of Malaysia. 

12. Tiles supplied under this Sales Order are exempted from Sales and Service Tax (SST) in accordance with prevailing Malaysian tax laws. SST will not apply to tile items listed in this order. 

13. We may adjust our quoted prices if any new government duties, taxes or enactments are put in place. 

14. Termination Clause 

* NCSS reserves the right to terminate any Sales Order in the event of breach, non-payment, failure to take delivery, or other material non-compliance by the purchaser. 

* In the event of termination by the purchaser, NCSS shall be entitled to compensation for costs incurred, including but not limited to storage charges (as stated in Clause 8) and a 30% penalty based on the value of the cancelled order, as well as interest of 3% on any applicable storage fees, calculated from the commencement of storage until the date of termination. 

* Any termination must be made in writing and agreed upon by both parties. NCSS reserves the right to inspect and assess the situation prior to confirming termination.