1. The prices quoted above are delivered prices and apply specifically to this project only. They are not applicable to any other projects. The unloading service is excluded. 
2. All prices quoted are based on full trailer-load delivery and do not include unloading services. Any special delivery arrangements required by the customer will be subject to additional transportation charges. 
3. A minimum production lead time of 8–12 weeks is required from the confirmed delivery date. 
4. Purchase Orders from customers and NIRO Sales Orders are legally binding documents and cannot be cancelled. Goods sold and delivered are non-returnable, non-exchangeable and non-refundable. 
5. We reserve the right to amend the prices in this quotation/order in the event of unforeseen and sudden cost escalations beyond NIRO’s control, or due to force majeure, occurring within the validity period of this quotation/order. 
6. Purchase Orders received from the customer as a result of quotations issued by NIRO will only be valid upon issuance of a corresponding Sales Order by NIRO. 
7. Please indicate the delivery need-by period (from month/year to month/year) in the Purchase Order. Without this information, the Purchase Order will not be considered valid and will not be registered in NIRO’s ordering system. NIRO will not be held responsible for stock availability or price validity in such cases. 
8. If the actual delivery period, based on the customer’s instructions, falls outside the stated delivery need-by period, NIRO reserves the right to vary the price and delivery timeline. In such cases, NIRO will issue a revised quotation, which must be followed by a new Purchase Order. The existing Purchase Order will be deemed cancelled. 
9. This quotation supersedes all previous quotations, if any. 
10. Validity of Quotation: 60 DAYS from the date of this quotation. 
11. No early notice will be given for obsolete items. 
12. All prices quoted for imported tiles only, including confirmed customer Purchase Orders, are subject to ocean freight surcharges as indicated in the NIRO price list (if applicable), which shall be borne solely by the customer. 
13. Free storage of up to a maximum of 2 months is provided for stocks ready for delivery according to the customer’s delivery schedule. Any undelivered goods after this period will incur warehouse storage charges at RM1.00/m² per month. Alternatively, undelivered stock may be released to other customers after the 2-month free storage period. These orders will then be subject to the standard NIRO production lead time of a minimum of 12 weeks or more, depending on NIRO’s production capacity.  
14. Tonalities (also known as shades and colours) and glaze variations between actual supplies and previously submitted samples may differ due to the inherent characteristics of porcelain tiles. 
15. Nominal size denotes the tile’s sizing category, whereas working size refers to the actual dimensions, which may vary from series to series. 
16. The use of quality adhesive (e.g. CT2E) and latex is strongly recommended for the installation of porcelain tiles. 
17. The manufacturer’s recommended tile joint (gap) is 3.0mm or more. 
18. Latex Leaching – All NIRO tiles comply with MS ISO 13006 standards. Latex leaching is typically caused by the installation method of polished tiles. Without prejudice, the issue can be minimised by following the recommendations below. However, it is at the sole discretion of the tilers to implement these steps during installation: 

• * Delay grouting for 4 days after tiling works. Protection should be applied 3 days after grouting, subject to site conditions. 

• * Water trapped under protective sheets may cause more severe haze marks. Site personnel must ensure no water seepage between the protective sheet and the tiles. 

• * The use of epoxy grout can help minimise the occurrence of latex leaching. 

19. Shading Tonality – To minimise shading issues onsite: 

• * Order tiles by block or level. 

• * Properly segregate tiles with different lot numbers in the storage area. 

• * Use tiles with the same lot number for installation in the same area.
  (NIRO shall not be responsible for shading issues if tiles with different tonalities are laid. If different shades are found upon opening the NIRO carton boxes, site personnel must immediately notify a NIRO representative before installation.) 

20. Lippage – It is highly recommended to use levellers (disposable or reusable types) for all large format tiles to minimise the risk of lippage. If levellers are not used, NIRO shall not be held responsible for any rectification costs related to lippage complaints. 

21. It is deemed that you have accepted all quotation terms and conditions upon receipt of this Quotation.

22. The construction, validity and performance of these terms and conditions shall be governed by the laws of Malaysia. 

23. All tiles supplied by Niro Ceramic Sales and Services (M) Sdn. Bhd. (NCSS) are exempted from Sales and Service Tax (SST) as per current Malaysian tax regulations. No SST will be charged on tile products listed in this quotation. 

 24. We may adjust our quoted prices if any new government duties, taxes or enactments are put in place.